UKBA percentage of complaints responded to within service standard

• Published by: Home Office
• Last updated: 09 January 2015
• Topic: Government
• Licence: Open Government Licence

Summary

The number of complaints received about UK Border Agency staff and contractors (broken down into serious misconduct, minor misconduct and service complaints) and about the service the agency provides. For each category of complaint, it also shows the number and the proportion that were dealt with within service standards.

From April 2014 this dataset has been continued as the UK Visas & Immigration Customer Service Operations

More from this publisher

All datasets from Home Office

Related datasets

• Percentage of MPs' letters responded to within service standard
• % of ST1 complaints responded to within 5 days
• FCA: Firm complaints data 2022 H2 (1 July to 31 December 2022)
• FCA: Firm complaints data 2023 H1 (1 January to 30 June 2023)

Search

Data links

Link to the data	Format	File added	Data preview
Complaints statistics: 2012 - 2013; 2013 - 2014	PDF	12 June 2014	Not available
Complaints statistics: 2010 - 2011; 2011 - 2012; 2012 - 2013	ODS	26 August 2011	Not available

Contact

Enquiries

Contact Home Office regarding this dataset

Freedom of Information (FOI) requests

Contact Home Office regarding this dataset

Edit this dataset

You must have an account for this publisher on data.gov.uk to make any changes to a dataset.