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- Published by:
- Ofcom
- Last updated:
- 08 October 2020
Comparing the quality of customer service. Based on Ofcom's annual research into customer satisfaction. Includes Reasons to Complain data and Complaints Handling data.
- Published by:
- HM Revenue and Customs
- Last updated:
- 10 March 2014
Report on HMRC's performance
We look at a range of compliance, operational and customer service measures throughout the year to assess our performance.
- Published by:
- HM Revenue and Customs
- Last updated:
- 04 August 2020
Real time energy consumption data for the HM Revenue and Customs headquarter building. 100 Parliament Street, Whitehall.
- Published by:
- HM Revenue and Customs
- Last updated:
- 30 April 2024
Monthly management information on staff numbers and paybill costs in Civil Service departments, their agencies and their executive NDPBs.
For workforce numbers, both payroll and non-payroll...
- Published by:
- HM Revenue and Customs
- Last updated:
- 22 April 2024
This dataset provides information about any paid (or otherwise remunerated) outside secondary employment, declared by members of the Senior Civil Service (SCS) in HM Revenue and Customs through the...
- Published by:
- Hampshire County Council
- Last updated:
- 28 October 2013
The number of calls to Hampshire's Customer Service Centre
- Published by:
- HM Revenue and Customs
- Last updated:
- 03 May 2024
HMRC’s percentage of invoices paid within 5 days and within 30 days of receipt. The data is in yearly quarters.
The data also covers:
Valuation Office Agency (VOA)
Revenue and Customs...
- Availability:
-
Not released
- Published by:
- HM Revenue and Customs
- Last updated:
- 10 February 2016
Contracts and service orders issued under call off agreements from Buying Solutions Frameworks.
- Published by:
- HM Revenue and Customs
- Last updated:
- 10 March 2014
Civil Service Reform: one year on – HMRC progress on implementing Civil Service Reform.
On 19 June 2012, the Minister for the Cabinet Office and Head of the Civil Service jointly published the...
- Availability:
-
Not released
- Published by:
- HM Revenue and Customs
- Last updated:
- 12 December 2013
Contracts and service orders issued under call off agreements from Buying Solutions Frameworks.
- Published by:
- HM Revenue and Customs
- Last updated:
- 31 March 2023
Publication of information on Non-consolidated Performance Related Pay data for departments and their agencies in respect of the performance year 2010-11 onwards.
- Availability:
-
Not released
- Published by:
- Office for National Statistics
- Last updated:
- 12 December 2013
Contacts database with customer details regarding census products and recipients of census news alerts
- Published by:
- HM Revenue and Customs
- Last updated:
- 25 March 2024
All outside appointments or employment taken up by former HMRC staff at senior civil service levels SCS1 and SCS2.
This page provides information about outside appointments or employment taken...
- Published by:
- HM Revenue and Customs
- Last updated:
- 12 March 2013
Statistics relating to HMRC's Business Payment Support Service which provides 'Time to Pay' arrangements to businesses and individuals experiencing difficulties in paying the tax due in full and on...
- Availability:
-
Not released
- Published by:
- Department for Business, Energy and Industrial Strategy
- Last updated:
- 10 February 2016
To log details of the customer call including, name and contact details of the customer, reason for call, advice provided and call outcome. This provides both management information to DECC and...
- Availability:
-
Not released
- Published by:
- Great Britain-China Centre
- Last updated:
- 10 February 2016
GBCC - Customers of GBCC
- Published by:
- The National Archives
- Last updated:
- 02 December 2015
Details of onsite satisfaction levels recorded for the National Archives public services, along with results of customer telephone survey
- Availability:
-
Not released
- Published by:
- UK Trade and Investment
- Last updated:
- 12 December 2013
Customer names, addresses, services delivered, interactions etc.
- Published by:
- The National Archives
- Last updated:
- 04 April 2024
Feedback from customers using the services of the National Archives
- Availability:
-
Not released
- Published by:
- HM Revenue and Customs
- Last updated:
- 10 February 2016
Internal Departmental Systems on Large Business Service Hit Rates. Updated: monthly.